Orders & Shipping

Where does Onstara deliver?

We currently deliver across most locations in India. Delivery availability can be confirmed by entering your PIN code during checkout.

How long does shipping take?

Orders are typically processed within 3–5 business days. Delivery timelines may vary depending on your location and product availability.

How can I track my order?

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp. You can also track your order through the "Track Order" section on our website.

Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on the product category and delivery location. You can check eligible payment options during checkout.

Products

Are your products genuine?

Yes. We source our products directly from trusted global manufacturing partners and authorized suppliers to ensure quality and reliability.

Do your products come with a warranty?

Warranty coverage varies by product. Please refer to the individual product page for specific warranty information.

Will I receive the exact product shown on the website?

We make every effort to display accurate product images and descriptions. However, minor variations in color, packaging, or design may occur due to manufacturing updates or screen settings.

How do I know if a product is in stock?

Product availability is displayed on each product page and updated regularly.

Returns & Refunds

What is your return policy?

Eligible products can be returned within the return window specified on the product page, provided they are unused, in their original packaging, and include all accessories and documentation.

How do I request a return or replacement?

To initiate a return or replacement request, contact our support team with your order number and details of the issue.

When will I receive my refund?

Refunds are processed after the returned product passes our quality inspection. Depending on your payment method, the amount may take 5–10 business days to reflect in your account.

What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery and share clear photos or videos of the issue along with your order number.

Payments & Security

Which payment methods do you accept?

We accept major credit and debit cards, UPI, net banking, digital wallets, and other payment options available at checkout.

Is it safe to shop on Onstara?

Yes. We use secure payment gateways and industry-standard security measures to protect your personal and payment information.

Will my payment information be stored?

No. Sensitive payment information is securely processed by our payment partners and is not stored on our servers.

Customer Support

How can I contact Onstara?

You can reach our customer support team through email, WhatsApp, or the contact form available on our website.

What are your customer support hours?

Our support team is available during standard business hours. Response times may vary during weekends, holidays, or high-demand periods.

How can I stay updated about new products and offers?

Follow us on social media and subscribe to our newsletter to receive updates about new launches, promotions, and exclusive offers.

Still have questions?

Our support team is here to help. Visit the Contact Us page or reach out through our official support channels for assistance.